© 2021 Frevino and Köppel Natursteine AG. All rights reserved
Thank you for shopping at Frevino.
If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product.
To be eligible for a return, please make sure that:
Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Number (RMN), contact us:
Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
Köppel Natursteine AG, c/o Frevino, Rosenbergsaustrasse 8, 9434 Au, Switzerland
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Frevino.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
If you have any questions about our Returns and Refunds Policy, please contact us by visiting this page on our website: https://frevino.com/contact/
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